Electronic Commerce means buying and selling of goods and services across the internet. An e-commerce site can be as simple as a catalog page with a phone no, or it can range all the way to a real time credit and processing site where customer can purchase downloadable goods and receive them on the spot. Web service describes standardized way of integrating Web-based applications using the XML,SOAP,WSDL and UDDI.

The Help Desk is essentially a central point through which problems or issues are reported and subsequently managed and coordinated. Running an IT help desk operation has always been an expensive proposition for organizations. At the same time, it is a part of the IT infrastructure necessary to maintain efficient operations.